Terms of Service

1. Who we are

TanStarter Demo is operated by FISH WITH THE MOON LTD. Our registered office is Suite 13512, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ, and you can reach us at support@example.com.

In these Terms, "we", "us" and "our" mean FISH WITH THE MOON LTD. "You" means the person or organisation using the service. "Service" means the TanStarter Demo website at tanstack-template.fishwiththemoon.uk and everything we make available through it.

These Terms are a binding agreement between you and us. Please read them before you use the service.

2. Acceptance and eligibility

By using the service, by creating an account, or by making a purchase, you confirm that you accept these Terms. If you do not accept them, do not use the service.

You must be at least 18 years old to use the service. If you are using the service on behalf of an organisation, you confirm that you are authorised to accept these Terms on its behalf, and "you" then means that organisation.

3. The service

TanStarter Demo is a software service delivered over the internet. What is included depends on the plan you are on and on the features that are switched on for your account.

We develop the service continuously, which means we may add, change or withdraw features. We aim to keep the service available, but we do not promise that it will be uninterrupted, timely, secure or free from errors.

4. Your account and security

To use most of the service you need an account. When you create one, you agree to give accurate information and to keep it up to date.

You are responsible for everything that happens under your account, and for keeping your password, sign-in links and any API keys secret. Do not share your account with anyone else, and do not use anyone else's account.

Tell us at support@example.com as soon as you become aware of any unauthorised use of your account or of any other breach of security. We may suspend an account while we investigate a suspected compromise.

Unless we agree otherwise in writing, one person or organisation may hold one account.

5. Plans, fees and renewal

5.1 Plans and prices

We offer subscription plans billed monthly or yearly, and one-off purchases such as a lifetime plan. Which plans are available, what each one includes and what each one currently costs are set out on our pricing page. The currency and the amount you will be charged are shown at checkout before you pay.

5.2 Renewal and your authorisation

Subscriptions renew automatically at the end of each billing period until you cancel.

By starting a subscription you expressly authorise FISH WITH THE MOON LTD to charge your payment method the then-current fee on each renewal date, automatically and without further action by you, until you cancel.

We do not send renewal reminders ourselves. Our payment provider sends receipts, and renewal notices to the extent that it supports them, to the email address held for your account. You can see the date your current billing period ends at any time in Settings, under Billing.

If we change the price of a plan, we will tell you at least 15 days before the change takes effect, and the new price applies from your next renewal date. You are free to cancel before that date if you do not want to continue at the new price.

5.3 Immediate supply of digital content

By completing a purchase you ask us to supply the digital content immediately and acknowledge that you thereby lose the statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This does not affect the voluntary refund window described in our Refund Policy.

5.4 How the charge appears on your statement

Payments are taken by our payment provider. The charge appears on your card or bank statement under a descriptor that identifies FISH WITH THE MOON LTD or TanStarter Demo. If you see a charge you do not recognise, please contact us at support@example.com before you contact your bank; see section 8.

5.5 Taxes

Unless stated otherwise at checkout, prices exclude value added tax and other sales taxes. Any tax that is due is calculated from the billing address and location information you give us, and is added and shown at checkout before you pay. You are responsible for giving us accurate billing details.

Waffo Pancake acts as the merchant of record for purchases on TanStarter Demo. Your contract for the purchase itself is therefore with Waffo Pancake, which takes the payment, charges and remits any applicable taxes, and issues the invoice. Your contract for the service remains with us, and these Terms and our Refund Policy continue to govern how the service is provided and how refunds are handled.

5A. Credits

Credits are the unit we meter the service in. They are not money, they have no cash value, and they cannot be transferred, sold or exchanged.

Credits are issued in batches. Each batch carries its own expiry date, shown to you at the time of purchase and in your account at any time; a batch issued without an expiry date does not expire. Batches may come from a signup grant, a periodic allowance on your plan, a subscription renewal, a monthly allowance on a lifetime plan, a credit pack you buy separately, or a manual grant from support.

When you spend credits we always draw from the batch that expires soonest, and among batches expiring on the same date, from the one issued first. You can verify this against the credit history in your account.

Credits you have not spent are not cleared at the end of a billing period. They remain available until their own expiry date, including after you cancel a subscription. Expired credits are not refunded and are not replaced.

How many credits each plan or pack includes, and how long each batch lasts, are set out on our pricing page and at checkout.

6. Cancelling your subscription

You can cancel at any time. Go to Settings, open Billing, and use the button there to enter the customer portal. The portal is operated by our payment provider, and you complete the cancellation inside it. If you cannot reach the portal, email us at support@example.com from the address on your account and we will cancel on your behalf.

Cancellation takes effect at the end of your current billing period. You keep access to your paid plan until that date, and we do not charge you again after it. Your subscription status and the date your access ends are shown in the customer portal and in Settings, under Billing.

Cancelling does not by itself refund the period you have already paid for. Refunds are covered by our Refund Policy.

7. Refunds

Refunds are governed by our Refund Policy, which forms part of these Terms. That policy sets out your statutory cancellation rights and the wider voluntary refund window we offer on top of them.

8. Billing disputes

If you believe you have been charged incorrectly, contact us at support@example.com first. Please do not raise a chargeback with your bank or card issuer before you have given us the opportunity to look into it; we can almost always resolve a billing problem faster than a chargeback can.

We acknowledge billing enquiries within 2 working days and aim to resolve them within 5 working days. Where we agree that a charge was wrong, we refund it to the original payment method.

If you raise a chargeback while we are still dealing with your enquiry, we may suspend your account until the chargeback is resolved.

9. Acceptable use

You agree not to use the service, and not to allow anyone else to use the service, to:

• break any law that applies to you, or help anyone else to do so;
• upload, generate, store or distribute content that is illegal, including any content that sexually exploits or endangers children;
• create or spread synthetic media that impersonates a real person without their consent, or that is designed to deceive as to its origin or authenticity;
• harass, threaten, defame or discriminate against anyone;
• distribute malware, run phishing campaigns, or send unsolicited bulk messages;
• infringe anyone's copyright, trade marks, trade secrets, confidential information, privacy or other rights;
• probe, scan, overload or circumvent the security, rate limits or access controls of the service, or use the service to attack any other system;
• extract data from the service by automated means outside the interfaces we document, or resell, sublicense or redistribute the service without our written permission;
• do anything that breaches the rules of the card schemes or of our payment provider, including using the service to process payments for someone else;
• use the output of the service to train, fine-tune or otherwise develop a competing model or service;
• present the output of the service as advice from a licensed professional, or use it to impersonate a doctor, lawyer, accountant or any other regulated professional.

We may investigate suspected breaches of this section and take the steps set out in section 13.

10. Your content

You keep all rights in the content you upload to or submit through the service. You are responsible for it, and you confirm that you have the rights you need to submit it.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, adapt and display your content strictly to the extent needed to operate the service, to keep backups, and to comply with the law. The licence lasts only as long as we hold the content and ends when the content is deleted. We do not use your content for any other purpose.

10.1 AI output

Where the service generates output from what you submit, you keep the rights in what you submit and, as between you and us, we assign to you whatever rights we have in the output. Similar or identical output may be generated for other users, and we make no claim that any output is unique.

10.2 Model providers

Some AI features are delivered by third-party model providers, which process what you submit on our behalf. Those providers are named in the subprocessor table in our Privacy Policy.

10.3 We do not train on your content

We do not use your content, your prompts or the output generated for you to train or fine-tune our own models, and we do not permit our model providers to do so, unless you have separately and explicitly agreed to it.

10.4 Accuracy of AI output

AI output can be wrong, incomplete, biased or misleading, and it may look confident while being none of those things. You must review it before you rely on it. Output is not professional advice, whether legal, medical, financial or otherwise, and you use it at your own risk.

11. Intellectual property

The service itself, including the software, the interface, the design, the text and the trade marks, belongs to us or to our licensors, and is protected by intellectual property law. Nothing in these Terms transfers any of those rights to you.

We grant you a limited, non-exclusive, non-transferable, revocable right to use the service in line with these Terms, for as long as your account is in good standing. You may not copy, modify, decompile or reverse engineer the service except to the extent the law expressly allows you to.

Any feedback you send us is welcome, and we may act on it without owing you anything for it.

12. Third-party services

We use third parties to run the service, including a hosting and edge provider and an email provider, a payment provider, and model providers for the AI features. Each of them is listed, with what it does and what data it handles, in the subprocessor table in our Privacy Policy.

Those providers operate under their own terms and privacy policies. Where the service links to a site we do not control, we are not responsible for that site's content or practices.

13. Suspension and termination

You can stop using the service at any time. To close your account, email us at support@example.com from the address on your account. Sections 10 and 12 of our Privacy Policy set out how long we keep your data afterwards and how to ask us to delete it.

Where you breach these Terms, we will normally warn you first, then suspend your access, and only then terminate your account. We may skip straight to suspension or termination where the breach is serious, and in particular where it involves illegal content, content that endangers children, fraud or payment fraud, an attack on the security or availability of the service, or a breach that exposes us or our users to legal or financial risk.

We may also suspend the service, in whole or in part, where we are required to do so by law, or where a payment for your account has failed and remains unpaid.

If we suspend or terminate your account and you think we got it wrong, write to us at support@example.com. We will reply within 5 working days, and we will reinstate the account if the decision was mistaken.

If we terminate your account because you breached these Terms, any unspent credits are forfeited and are not refunded. This is an exception to our Refund Policy.

14. Disclaimers and limitation of liability

The service is provided as it is

To the extent the law allows, the service is provided "as is" and "as available", and we exclude all warranties, conditions and terms that are not expressly set out in these Terms. In particular, we do not warrant that the service will meet your requirements, that it will be uninterrupted or free from errors, or that any defect will be corrected.

We give no warranty as to the accuracy, completeness, suitability or legality of any AI output, and you are responsible for reviewing it before you rely on it or publish it.

What we are not liable for

To the extent the law allows, we are not liable for loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, or for any indirect or consequential loss, however it arises. We are also not liable for loss of data to the extent you could reasonably have avoided it by keeping your own backups.

The limit on our liability

To the extent the law allows, our total liability to you for all claims arising in any 12-month period, whether in contract, tort including negligence, or otherwise, is limited to the total amount you actually paid us for the service in the 12 months immediately before the event that gave rise to the claim.

Liability we do not exclude

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

If you are a consumer, nothing in these Terms affects your statutory rights, and the two sections above apply only to the extent that the law permits.

15. Governing law and disputes

These Terms, and any dispute or claim arising out of them or their subject matter, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

If you are a consumer, this does not deprive you of the protection of any mandatory rule of the law of the country where you live, and you may also bring proceedings in the courts of that country.

Before starting formal proceedings, please write to us at support@example.com setting out the problem and what you would like us to do about it. We will reply within 5 working days and try to resolve the matter informally. Most disputes can be settled this way.

16. Changes to these Terms

We may update these Terms, for example when we add features, change how billing works, or need to reflect a change in the law.

Where a change is material, we will give you at least 15 days' notice by email or by a notice inside the service before it takes effect. The version number and date at the top of this page always tell you which text is currently in force. If you keep using the service after a change takes effect, you accept the updated Terms; if you do not accept them, stop using the service and, where you are on a paid plan, cancel before the change takes effect.

17. Contact us

FISH WITH THE MOON LTD Suite 13512, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ support@example.com

You can also use the contact form. We aim to reply to every message within 2 working days.